Terms of Service

Last Updated: May 1, 2026
Effective Date: May 1, 2026
Tikatel is operated by 1875362 Ontario Inc. (Registered Business Name: TIKA), Ontario, Canada.

1. Our Commitment

At Tikatel, our primary goal is to provide reliable and stable communication services for our customers, even in challenging or restricted environments.

We continuously work with multiple international carriers, vendors, and routing providers to maintain the best possible service quality, connectivity, and availability.

2. Scope of Services

Tikatel provides communication services including:

Hosted PBX systems
Business phone lines
VoIP services
Virtual numbers (DID)
Call forwarding
Number porting
PIN-less calling / calling cards
SMS services and marketing
VPN services
Communication and CRM integrations

3. Nature of Services

Our services depend on external infrastructure, including:

Telecom carriers
Routing providers
Internet networks
Customer devices
Regional and regulatory conditions

While we make every effort to provide stable and high-quality services, performance may vary based on these external factors.

4. Routing & Network Management

Tikatel may change routing paths, carriers, vendors, and technical configurations at any time without prior notice to maintain connectivity and improve service performance.

5. Pricing & Rate Policy

Our pricing is designed to remain fair and competitive based on real-time network and vendor costs. However:

Rates may change without prior notice
Rates may vary based on routing and destination
Displayed or announced rates may differ from final billing

6. Billing & Charges

All services are billed based on actual usage, including:

Call duration
Connection time
Billing increments
Connection fees
SMS usage
Data usage (VPN)

7. Prepaid Services & No Refund Policy

All Tikatel services are provided on a prepaid basis. All payments are final and non-refundable once the service is:

Activated
Provisioned
Assigned
Accessed or used

This applies to all services, including calling credit, PBX, virtual numbers, SMS, and VPN.

8. VPN Services

VPN services depend on network conditions, ISPs, and regional restrictions. Tikatel does not guarantee:

Access to specific platforms
Speed or stability
Continuous connectivity

9. SMS Services

Customers are responsible for:

Message content
Recipient consent
Compliance with applicable laws
Terms and Policy

Tikatel is not responsible for message delivery issues or carrier filtering.

10. Service Expectations

Tikatel makes every reasonable effort to provide stable, reliable, and high-quality services. However, due to the nature of global telecommunications, uninterrupted service cannot be guaranteed at all times.

11. Account Responsibility

Customers are responsible for:

Securing their account
All activity under their account
Monitoring usage and balances

12. Fraud & Misuse

Tikatel reserves the right to suspend or terminate services in cases of:

Fraud
Abnormal usage
Unauthorized use
Violation of these Terms

13. Limitation of Liability

Tikatel shall not be liable for:

Service interruptions
Call failures
Message delivery failures
VPN performance issues

Maximum liability is limited to the amount paid by the customer.

14. Payment & Agreement

By making a payment or using Tikatel services, the customer confirms:

Acceptance of these Terms
Understanding that pricing may vary
Acceptance that all services are non-refundable

This agreement is legally binding.

15. Chargebacks

Chargebacks initiated after service activation or usage may be considered a violation of this agreement. Tikatel reserves the right to provide usage and billing records to dispute such claims.

16. Changes to Terms

Tikatel may update these Terms at any time. Continued use of services constitutes acceptance of updated Terms.

17. Governing Law

These Terms are governed by the laws of Ontario, Canada.

18. Contact

Tikatel / TIKA
1875362 Ontario Inc.
6064A Yonge Street, North York, ON, Canada
Phone: +1 416 347 1010
Toll Free: 1-855-388-8008
Email: customerservice@tikatel.ca