Privacy Policy

1. Introduction

Tikatel collects, uses, shares, safeguards and retains personal information to deliver its telecommunications and digital services in accordance with applicable privacy law.

2. Information collected

Depending on the service, information may include contact and account details, billing and transaction data, assigned telephone numbers, call detail records, routing and technical logs, recordings and transcripts where enabled, SMS and support records, device and IP information, and website analytics.

3. Purposes

Information is used for account setup, provisioning, communications, billing, support, fraud prevention, network security, regulatory compliance and lawful service improvement. Marketing is conducted only where permitted and with any required consent.

4. Consent and choices

Tikatel seeks meaningful consent where required. Optional marketing consent is separate from service communications. Individuals may withdraw consent where legally permitted, subject to lawful limitations.

5. Service providers

Tikatel may use carriers, payment processors, cloud hosting, CRM, technical support and other vendors. Appropriate contractual and technical safeguards will be applied. Information may be disclosed where legally required.

6. Recording, messaging and AI

Where selected by the customer, communications may be processed for recording, transcription, messaging and AI functionality. Business customers must provide applicable notices and obtain required consent. Tikatel remains accountable for its own handling of personal information.

7. Security and incidents

Tikatel uses safeguards proportionate to sensitivity. No system is perfectly secure. Reportable privacy breaches will be handled and notified as required by law.

8. Retention

Information is kept only as long as reasonably necessary for the identified purpose or lawful obligations, then securely deleted or de-identified. Actual retention schedules must be established internally before publication.

9. International processing

Vendors may process information outside Canada. Such processing can subject information to foreign legal access. Tikatel must disclose material cross-border practices accurately.

10. Cookies

Website cookies and analytics may support functionality, security and performance. Tikatel will provide any legally required notices and choices.

11. Access, correction and complaints

Individuals may request access or correction subject to applicable exceptions by emailing customerservice@tikatel.ca. Tikatel will verify identity and respond within applicable timelines.

12. Updates

This policy may be updated with notice and renewed consent where required.