CCTS
Introduction
At Tikatel, customer satisfaction is important to us. We are committed to providing reliable services and addressing customer concerns in a fair, timely and professional manner.
If you experience an issue with our services and are not satisfied with the resolution provided, we encourage you to follow the escalation process outlined below.
STEP 1 – CONTACT CUSTOMER SERVICE
We encourage customers to contact our Customer Service team as the first step in resolving any concern. Our team will review your complaint, investigate the matter and work with you to find an appropriate resolution.
When submitting your complaint, please include your account information, a description of the issue and any relevant supporting details. This will help us investigate your concern more efficiently.
STEP 2 – ESCALATE TO MANAGEMENT
If your concern remains unresolved after contacting our Customer Service team, or you are dissatisfied with the response received, you may escalate the matter to our management team for further review.
Please include any previous correspondence or reference details so that management can review the steps already taken and determine the appropriate course of action.
STEP 3 – EXTERNAL COMPLAINT RESOLUTION (CCTS)
If, after following the above steps, your concern remains unresolved, you may be eligible to submit a complaint to the Commission for Complaints for Telecom-television Services (CCTS).
The CCTS is an independent organization that helps resolve eligible complaints between customers and telecommunications service providers in Canada. Its complaint resolution service is free of charge.
The CCTS generally handles complaints concerning billing disputes, service delivery, contract disputes and credit management.
You can learn more about the CCTS and submit a complaint through its official website:
Website: https://www.ccts-cprst.ca
Telephone: 1-888-221-1687
Before submitting a complaint, customers are expected to give their service provider a reasonable opportunity to address the concern directly.
Additional CCTS Public Awareness Information
Commission for Complaints for Telecom-television Services (CCTS): CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
For information about the Canadian Radio-television and Telecommunications Commission (CRTC), visit www.crtc.gc.ca.
Link: https://crtc.gc.ca/
Our Commitment
At Tikatel, we take customer feedback and complaints seriously. We value the opportunity to review your concerns, improve our services and work towards a satisfactory resolution.
We encourage customers to contact us through the channels outlined above so that we have an opportunity to address their concerns before seeking external assistance.
Submit a Customer Complaint
Please complete the form below with your account information, a description of the issue, and any relevant supporting details. Our team will review your submission and get back to you as soon as possible.