Frequently asked questions

TikaTel is a unified communications platform for businesses, offering reliable business phone lines, 24/7 AI receptionist services, and SMS marketing on a single, easy-to-use system.

We offer Business VoIP Phone plans, a 24/7 AI Receptionist, SMS Marketing, and Tika TV for waiting rooms. These can be purchased individually or as a discounted $88/mo bundle.

Yes, TikaTel is designed to help small to medium-sized businesses generate more leads, reduce missed opportunities, and improve customer engagement with enterprise-grade tools at an accessible price.

Yes, you can buy services individually or bundle our Phone, AI Receptionist, and SMS Marketing together on one bill, managed by one support team.

Yes, priority support from our Toronto/GTA-based team is included with all services. You call one number, and one team fixes it.

Our Business Phone plan is CALL + TEXT ($24.99/line/mo): unlimited calling and business texting across North America, plus call recording, Digital Fax, and a hosted PBX Virtual Assistant.

Yes, you can bring your existing business and fax numbers to TikaTel with no downtime via our seamless number porting process.

Yes, our Mobyx & desktop softphone app lets you make and take business calls from your iOS/Android device or Mac/Windows computer.

Yes, automatic and on-demand call recording is natively included in our CALL + TEXT ($24.99/line/mo) Business Phone plan and the $88/mo Bundle.

Yes, calls and recordings sync automatically into Zoho CRM and Monday CRM so every conversation is logged. Other systems can be integrated via our API.

Yes, we can provide local business numbers in dozens of countries so international customers can reach you like a local.

Our Call Forwarding & Failover system automatically forwards calls to your cell phone or another location if your internet drops, ensuring you never miss a call.

Our AI Receptionist acts as a virtual assistant that answers inbound calls in one second, 24/7. It can book appointments, qualify leads, route calls, and speak multiple languages using your knowledge base and CRM data.

Yes, the AI Receptionist is always online and ready to answer calls immediately, 24 hours a day, 7 days a week.

Yes, the AI can seamlessly schedule and book appointments for your business during phone conversations.

Yes, the AI Receptionist can ask qualifying questions and intelligently route calls or pass lead information directly into your CRM.

Yes, the AI Receptionist can be added to any TikaTel line or used as a standalone service with your existing third-party phone system.

SMS Marketing includes tools for bulk campaigns, two-way messaging, reminders, and automations, with 10DLC compliance fully handled for you.

The SMS Marketing service includes 500 SMS messages per month natively.

Yes, you can engage in two-way conversations with your customers directly from your business number.

Yes, you can easily create and send bulk SMS marketing campaigns to your contacts for announcements and promotions.

Yes, you can set up automated text reminders and confirmations to reduce no-shows and keep your customers informed.

We believe in transparent CAD pricing without hidden fees. Carrier surcharges, A2P registration, and AI usage are included in your plan. Overage beyond limits is billed at transparent published rates.

The $88/mo bundle includes our Business Phone (Call + Text), the AI Receptionist, and the SMS Marketing service all together in one powerful package.

The Bundle saves you approximately 30% compared to purchasing the Phone, AI, and SMS services separately.

Yes, you can purchase any of our services, such as the Business Phone, AI Receptionist, or SMS Marketing, on their own. You can always add or upgrade services later.

You can choose to pay annually to receive a 15% discount on our individual plans. However, this 15% discount does not apply to the $88 Bundle, which is already heavily discounted.

Getting started is simple. Book a free consultation with our team, and we'll help you pick the right plan or bundle for your business.

Yes, guided setup is included with every account. Our team will help configure your phone system, AI, and SMS tools so you can hit the ground running.

You can click the Book a Consultation button anywhere on our website to submit your details and speak with our team.

Once you select your plan and complete the consultation, our guided setup ensures your services are activated and customized quickly, often within one business day.

Yes, TikaTel is built to scale with you. You can easily upgrade your plan or add new services like the AI Receptionist or SMS Marketing at any time.

Our support team is based in Toronto (6064A Yonge Street, North York, ON), serving the Greater Toronto Area (GTA) and Canada with reliable, local expertise.

Priority support is included with all our services. Whether you have an issue with your phone, AI, or SMS, you have one dedicated team to assist you.

You can reach our team by calling +1 (416) 347-1010, +1 (416) 879-9090, toll-free 1-855-388-8008, or visiting our Contact page.